mySolarEdge: the mobile app for your system owners

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mySolarEdge is the app to monitor and control SolarEdge PV systems. It's completely free, ideal for residential and commercial SolarEdge plant owners.

MySolarEdge is provided with all SolarEdge monitoring features and allows plant owners to easily check and monitor their installation and to solve several problems autonomously. Therefore, mySolarEdge increases your clients' autonomy and avoid you visits on site. 

Follow our 5 advices to help your clients to get the best out of their SolarEdge installation.

1. Give your client access to the site you have created
  • Log into Monitoring Platform
  • Log into your client's site page, click on Admin, then Site Access and then Add a new user
  • Insert your client's email and the type of Access
  • Your client will receive and email from "donotreply@solaredge.com" with the subject "SolarEdge registration  - verify your email". He will have to click on the confirmation link
2. Introduce the app to your clients and teach them how to use it
  • Share this page with your clients, it has all the useful information on the app
3. Avoid unnecessary on site visits with mySolarEdge
  • Data are not appearing on the Monitoring Platform? It looks like the inverter doesn't work anymore? Your client can easily check it:
    • if the LED on the inverter is green, the inverter is working correctly
    • if the LED on the inverter is blue, the inverter is connected to internet
    • if the LED on the inverter is red, there is an error
  • On mySolarEdge, the client can restore inverter's internet connect by scanning the QR code on the inverter. He can have more information by watching this video: How to connect the inverter and check its status
4. In case of problems?
  • Thanks to the alert tools on the Monitoring Platform, you will get a real time notification if a problem arises in one of your sites. To learn how to set automatic alerts for the remote maintanence, watch our video and the application note
  • You are not able to see your clients' Smart Energy devices on the Monitoring Platform? Ask them to select the installer option "visualise and control" from the app mySolarEdge.

  • SolarEdge support team can help you with the remote diagnostic:
    • If you are on site, call (Slovenia) +386 12276031 ; (Romania) +40312295820 ; (Rest of Europe) +359 24518934
    • If you are in the office, use the chat icon from your installer area
    • If an in-depth analysis is needed, create a case on Service Center


5. Email change or house sale
  • If the user asks to modify something in his profile (account credentials, rights, etc) you can, as plant administration, implement the changes
  • If you acquire a plant already existing in the Monitoring Platform, you can ask the owner to give you the rights as installer by filling this template

For more information on mySolarEdge, press here.